|For our valued Customers:||Effective: 12/27/2012|
What Personal Information do we collect?
For our customers, for example those users who sign up directly through us, EzForex, rather than through our co-branded or Currency Exchange/International Payments hosting solutions (where we do not own or control the collection of personal information), we collect a variety of personal information to facilitate the exchange purchase process. We collect such personal information as name, address, phone number in order to deliver the order to the customer. In certain cases, we collect social security number, driver's license number, and passport information to compile with federal regulations of foreign exchange. if you came to this privacy statement through an affiliate site, click here.
To use our web services, a user must complete the registration form. During registration a user is required to give contact information (such as name, postal and email address). We use this information to fill in the customers' order form for quick and convenient service to the customer. We also collect financial information (such as bank routing number, checking account number). This information is used for billing purposes and to fill customer's orders. if we have trouble processing an order, the information is used to contact the user. For certain specific transactions we do require a user's social security number to fulfill any legal or federal regulatory requirements, but only for purchases over a thousand dollars. In addition, identification such as a drivers license is required for further security purposes.
Do we share customer's personal information?
We do not share our customers' personal information, except in the following limited circumstances:
Third Party Intermediaries
We use an outside shipping company to ship orders, and a checking account processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We occasionally partner with other third parties to provide specific services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
In the event eZforex.com, Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email or prominent notice on our Web site for 30 days prior to a change in use of their personal information. if as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. In addition we may need to disclose your personal information and transaction activity to appropriate law enforcement authorities (with or without notice to you) when unlawful activity is suspected, to protect our property rights, and ensure compliance federal and state regulations.
What about non-personal information?
Generally we do not share aggregated customer demographic information with our partners. However, we do share site statistical information with our business partners and affiliates. This is not tied to, nor does it include personally identifiable information.
A cookie is a piece of data stored on the clients' computer tied to information about that client. Usage of a cookie maybe tied to personally identifiable information while on our site to enable site navigation and ease of access. We use only session ID cookies. For the session ID cookie, once you have closed the browser, the cookie simply terminates. If you reject the cookie, you may still use our site. The only drawback to this is that you will likely not be able to register or order.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, referring/exit pages, platform type, and date/time stamp. This information is to administer the site, and track user's movement in the aggregate. IP addresses, etc. are not linked to personally identifiable information.
Third Party Cookies
What communications can I expect from the Site?
Special Offers and Updates
We send all new members a welcoming email to verify password and username and send service related receipts, confirmations and reminders. Established members will occasionally receive information on services, or special deals. Out of respect for the privacy of our users we present the option to not receive these later types of communications. Please see the Choice/Opt-out section.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we deliver special offers.
Users who no longer wish to receive our promotional communications may opt-out of receiving these communications by clicking on the link at the bottom of the email. The user may also contact us at firstname.lastname@example.org to opt-out.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This Web site contains links to other sites. Please be aware that we, eZforex.com, Inc., are not responsible for the privacy practices of such other sites, including affiliate's sites that we host. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as checking account number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
Supplementation of Information
Correcting/Updating/Deleting/Deactivating Personal Information
if a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done after the user has logged in or by emailing our Customer Support at email@example.com.
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Notification of Changes
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a prominent notice on our Web site for 30 days.
Phone: (903) 663-2525
Fax: (903) 663-1964
213 N. Fredonia Street, Suite 240
Longview, TX 75601
Web site URL: http://www.ezforex.com/contact.asp
Traveler's Currency Converter